Complete dissatisfaction with both the performance of my Hoverair X1 Pro drone and the unacceptably slow response from your customer service team.
While my order arrived on time, I encountered several issues with the drone almost immediately. When I attempted to charge the battery fitted to the drone, it showed 2% and refused to charge, despite both the extra battery and the other one charging without any problems. After assembly, I tested the drone both inside my house and outdoors, and everything appeared to function well.
However, the situation worsened when I took the drone to the local forest to capture footage during a sprint session. I carefully planned to fly the drone for 6 x 300m intervals on an asphalt track, using the various tracking modes (dolly track, follow me, side track, and circle) to film myself running. The drone worked well during the first few intervals, after I turned the drone off to save battery,
When I turned it on again the battery showed 60% I set it to side track mode, and began my interval, the drone failed to track me. Instead, it began traveling in the wrong direction—backwards—towards a nearby lake. The drone eventually landed some 5m away in 63cm of water. This resulted in significant damage, rendering the drone unusable.
What is most frustrating is the lack of urgency and resolution from Hoverair’s customer support. Despite submitting all requested files, including video footage from the SD card, and providing comprehensive details of the issue, I have not received adequate assistance. The response times have been slow, and I am extremely disappointed by the lack of accountability in replacing or repairing the drone.
Given the significant investment I made in this product, I expected a much higher level of service and quality. At this point, I am seeking a full replacement of the drone for satisfactory resolution to the issue.
